Responsible Gaming
Gaming Should Be Entertainment
At First Choice Underpinning, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries risks and should only be enjoyed responsibly with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting our players in making safe choices.
Age Verification
Online casino gaming is strictly for individuals aged 18 years or older in Canada, or the legal gambling age in your province or territory, whichever is higher. It is your responsibility to verify that you meet the legal age requirement in your jurisdiction before participating in any gaming activities.
We do not knowingly permit minors to use our services and take age verification seriously. All players must provide valid identification to confirm their age and identity.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Repeatedly trying to cut back or quit without success
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount wagered
- Gambling to escape problems, stress, or negative emotions
- Neglecting family, work, school, or other responsibilities due to gambling
- Borrowing money to finance gambling activities
- Experiencing anxiety, irritability, or restlessness when unable to gamble
- Losing relationships, jobs, or educational opportunities because of gambling
- Feeling desperate or hopeless about gambling debts
If you recognize any of these signs in yourself or someone you know, it may be time to seek help.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gaming habits:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Cap the amount you are willing to lose in a given timeframe
- Session Time Limits: Set reminders to take breaks from gaming
- Reality Checks: Receive pop-up reminders during gaming sessions about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you feel your gambling is becoming problematic
- Account Closure: Request permanent closure of your account
To access these tools or discuss your gaming habits, contact our customer support team. We are here to help you play safely and responsibly.
Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. Here are recognized support organizations:
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Provides information, resources, and support for problem gambling in Canada
- Gamblers Anonymous: Free peer support meetings across Canada for those struggling with gambling addiction
- Provincial Gambling Helplines: Contact your provincial health authority for local support services and counseling
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counseling and support for problem gambling across Australia
- Lifeline Australia: 13 11 14 — 24/7 crisis support service
United Kingdom
- GamCare: www.gamcare.org.uk — Free support and counseling for problem gambling
- GamStop: www.gamstop.co.uk — National self-exclusion scheme for online gambling
United States
- National Council on Problem Gambling: www.ncpgambling.org — Resources and helpline for problem gambling support
International
- Gamblers Anonymous: International peer-support organization with meetings worldwide
All support services listed above are confidential and free to access. Do not hesitate to reach out — seeking help is a sign of strength, not weakness.
Take Action Today
If you are experiencing problems with gambling, or if you suspect someone you care about may have a gambling problem, please seek help immediately. The organizations listed above offer confidential, professional support at no cost.
Remember: Problem gambling is treatable. You are not alone, and help is available.
For immediate assistance, contact one of the support services listed above or speak with our customer support team about the self-help tools and resources we offer.